Frequently Asked Questions

On-demand sessions will be available for viewing until Septemeber 25, 2023.

Click here to log into MarTech. Logging in will bring you to your My MarTech page.

Sessions are accessible through the event agenda and on your My MarTech page.

Yes! Building your own agenda is fast and easy. Start by logging into your My MarTech page. Click on the Update My Agenda tab and check off as many sessions as you want! Scroll to the bottom of the screen and click Save My Agenda, then click View My Agenda. That’s it!

You can watch sessions directly from your personalized agenda (or the main agenda if you prefer).

In most cases, yes! Be sure to check out the “Dig Deeper” tab in each session room to download a PDF version of the presentation (if available) and other valuable resources, including ebooks, additional articles, and more.

Now that the live event has concluded, you can no longer connect with speakers through the MarTech platform. However, each session room features speaker information, including Twitter and LinkedIn profile links. Feel free to reach out to our speakers on social media to connect and learn more!

In the unlikely event that the video isn’t working, try these handy troubleshooting tips:

• Refresh your page; this is often the simplest solution to jumpstarting a video that’s successfully working for everyone else.
• Set your playback quality to Auto or 720 to help alleviate buffering / load issues. Hover over the video window and click the gear icon to adjust your playback quality.
• Ensure that you disable any popup blockers or privacy settings that could prevent a video from playing.
• Ensure your browser of choice is up-to-date. If it’s not, install the necessary updates and refresh your page.
• Ensure that the computer you’re on isn’t behind a company firewall or other technical obstacle that would prevent a video from playing.
• MarTech will stream in all major browsers, but we tend to find that Chrome users have optimal experiences.
• If you find a slide hard to read, we recommend you increase the screen size. To do this, you can either click the Full-Screen button on the video player or try modifying your screen zoom by clicking COMMAND and the (-) key on Mac or CTRL and the (–) key on Windows.

You’re likely experiencing a bandwidth issue — use a hardwired Internet connection if possible.

This may be due to your browser’s settings (many now have features that prevent audio from auto-playing). Click the mute overlay if you see one — or hover over the video window to access and adjust the volume controls in the lower right corner of the video window. If this does not work, please check the sound preferences on your computer, including the sound output settings.

While we do not currently offer this feature, if you’re using Chrome, you can enable their caption feature. Click here to learn more about setting this up for your browser.

Send us an email at [email protected] and we’ll reply right away.

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