Customer experience

Report: iPad Still Dominates Web Traffic But Nexus 7, Nook On The Move

Several analyst firms have recently released tablet market-share estimates; however these are based almost entirely on “shipments,” which are not reflective of actual device sales or usage. By contrast, ad network Chitika released data today showing the breakdown in actual usage by device type in North America. As the chart below illustrates, the iPad still […]

Marketing management

Marketing Day: July 31, 2012

Here’s our daily recap of what happened in online marketing today, as reported on MarTech and other places across the web. From Marketing Land: Twitter Apologizes, Admits One Department Helped NBC Get Journalist’s Account Suspended Twitter has confirmed that one of its departments helped NBC report the account of journalist Guy Adams to another of […]

Marketing management

Twitter Apologizes, Admits One Department Helped NBC Get Journalist’s Account Suspended

Twitter has confirmed that one of its departments helped NBC report the account of journalist Guy Adams to another of Twitter’s departments as violating Twitter’s privacy rules, getting the account temporarily suspended. Twitter’s apologized for that interaction. The Apology In a blog post today, Twitter’s general counsel Alex Macgillivray wrote: We want to apologize for […]

Digital transformation

Why Adams & Not Others: Twitter’s Suspension Of Journalist’s Account In #NBCFail Flap Raises Questions

Yesterday, journalist Guy Adams, who writes for The Independent, found his Twitter account had been suspended. The reason? Twitter claimed he tweeted the email of an NBC executive in charge of that network’s Olympics coverage in a way that violated Twitter’s rules on privacy. But why suspend Adams and not so many others, including celebrities, who […]

Customer experience

Chick-Fil-A’s Brand Image Suffers In Wake Of Family Definition Controversy

Consumer perception of Chick-Fil-A has dropped significantly in the wake of perceived anti-gay comments made earlier this month by the company’s president, a drop that highlights the risks of corporate entities dipping their feet — or mouths — into sensitive social/political issues. According to a BrandIndex study by the market research company YouGov, Chick-Fil-A’s index […]

Performance marketing

The Dog Days Of Summer

This article is late.  Very late.  Like late enough to where my editor should probably fire me (now might be a good time to point out how amazing, smart, talented, and, did I mention amazing, she is). But it’s not my fault.  It really isn’t. You see, every year as summer starts to roll in, […]

Data

What To Do When 87.5% More Queries Are Blocked: Coping With Firefox 14

Mozilla’s latest upgrade to the Firefox web browser, Firefox 14, officially launched on July 17th and brought with it a number of desirable new features. These features, however, can have some not-so-desirable consequences for data analytics. One of the more notable changes (from both the user and the marketer’s perspective) is that Firefox will now […]

Data

Upgrades To Google Analytics Content Experiments

A few weeks ago Google Analytics launched Content Experiments, a new testing functionality that can be used to create A/B/N tests to optimize campaigns and overal website experience. Last week Google announced 3 upgrades that will make testing with the tool significantly easier and more powerful. Below I discuss each of the upgrades and how […]

Marketing management

Ross Levinsohn Walks Out Yahoo’s Door With More Than $5.3 Million In Cash And Equity

Passed over for the top job in favor of former Googler Marissa Mayer, former interim CEO Ross Levinsohn is departing Yahoo, as first reported by AllThingsD and confined by a Yahoo spokesperson. Levinsohn had headed up the company’s key Americas unit, including overseeing advertising sales. According to the terms of the separation agreement and 8K […]

Performance marketing

Firm Claims 80% Of Facebook Ad Clicks Were From Bots

E-commerce store builder Limited Run isn’t happy with the results on recent Facebook ad tests, so upset they are planning on deleting their Facebook page entirely. The firm is claiming that only 20% of the clicks purchased could be verified. When analyzing the ad clicks Limited Run claimed that a whopping 80% of clicks that […]

Marketing management

Marketing Day: July 30, 2012

Here’s our daily recap of what happened in online marketing today, as reported on MarTech and other places across the web. From Marketing Land: Facebook’s Share Of Social Logins At 48 Percent, Has Grown For Two Straight Years Facebook continues to be web users’ preferred option when it comes to social login, and has now […]

Performance marketing

Bitly Launches “Realtime,” An Attention Ranking Engine

Popular URL shortener and bookmarking tool bitly has announced “realtime,” an aptly named real-time discovery engine.  Realtime pulls in click data from a variety of social networks and allow searchers to view by topic, query, location, language or domain. Realtime (URL is rt.ly) pulls in all posts from “across the bitlyverse” which allows users to see […]

Marketing management

New Yahoo CEO Mayer’s First Moves Emulate Google

According to AllThingsD freshly minted Yahoo CEO is making some initial changes at the Sunnyvale company intended to boost morale and inject new energy into the place. Among the changes being implemented are a Friday afternoon “all-hands” meeting, free food and forthcoming reworking of the workspaces. In these moves Mayer is apparently using Google as […]

Performance marketing

The Top Five Things Businesses Can Do On Pinterest

Pinterest marketing is one of the latest things that internet marketing consultants are trying to stay on top of. The basic actions on Pinterest that can be done by businesses make it possible to stay connected with current fans of their brands and products while also growing brand exposure. Re-Pins Re-pinning pins that relate to […]

Marketing operations (MOps)

Pinwheel Has A New Name: Findery

With a U.S. court telling Pinwheel that it couldn’t use that name anymore, the location-based startup has chosen a new name: Findery. It also has a new lantern icon (shown at right) on its renamed Twitter feed and its new Facebook page, and a new blog where founder Caterina Fake’s first post explains that nothing […]

Marketing management

Marketing Day: July 27, 2012

Here’s our daily recap of what happened in online marketing today, as reported on MarTech and other places across the web. From Marketing Land: ComScore: Google+ Worldwide Traffic Up 66 Percent Since November Traffic to Google+ has grown by 66 percent worldwide since November, and is up 82 percent in the US in the same […]

Marketing operations (MOps)

Whoops: Google Admits It Still Has Some WiFi Payload Data Collected Via Street View Cars

Despite assurances to the contrary, Google told the UK’s Information Commissioner’s Office (ICO) today that it still has some of the WiFi payload data that it’s Street View cars collected in 2010. That data may include personal information such as usernames, passwords and email addresses that Google collected via unsecured WiFi networks. Google’s collection of […]

Customer experience

5 Questions For Top Affiliate Manager Josh Spaulding

If you had your own online business bringing in six figures annually, would you consider taking on an additional position working for someone else as their affiliate manager? My initial response is, “No way!”.  At first, it doesn’t make sense to me why I would work on growing another marketer’s business when I could spend […]

Data

Remarketing Now Available With Google Analytics

Today Google Analytics announced that its tracking code will now enable AdWords customers to create remarketing lists based on certain audiences or users that show interest in specific products. This means that instead of adding the remarketing tag, websites that use Google Analytics can use their code. If you are not acquainted with the remarketing […]

Marketing management

Marketing Day: July 26, 2012

Here’s our daily recap of what happened in online marketing today, as reported on MarTech and other places across the web. From Marketing Land: Instagram Hits 80 Million Users, Loses Access To Part Of Twitter API Instagram, the social photo-sharing site that Facebook bought earlier this year for about $1 billion, says that it’s now […]

Marketing management

Facebook Q2 Revenue Slightly Beats Expectations But With A Net Loss

Facebook’s Q2 revenues are out. In the run up to the earnings announcement there was critical speculation about the company’s prospects. In terms of top-line revenues, Facebook beat analyst consensus estimates. Quarterly revenues were $1.184 billion vs. $895 million last year. However the company also reported a net loss of $157 million. Immediately after the […]

Performance marketing

Yelp Rolls Out Improved iPhone App, Other Mobile Changes

In recognition that Yelp’s traffic is increasingly mobile, the company is paying more and more attention to its mobile assets. Yelp is now rolling out an iPhone update that overhauls the business listing page. It offers a cleaner, more user-friendly experience. Below are “before” and “after” screenshots. The new profile page (second below) offers a […]

Performance marketing

On Eve Of Olympics, Twitter Goes Down

For the second time in about a month, Twitter is currently experiencing a prolonged outage. As best we can tell, the outage began around 11:30 am ET. Twitter posted earlier that its “engineers are currently working to resolve the issue,” but offered no details about what has caused the problem. Many Twitter URLs are showing […]

Customer experience

IAB UK Study: Interactivity Key With Tablet Ads

Consumers respond better to tablet ads that are interactive, but, so far, marketers are letting them down. That’s the conclusion of a new study released by the Internet Advertising Bureau UK, and conducted by Ipsos in partnership with Renault and their agency, Publicis. “There is a clear expectation from consumers for tablet advertising to match […]

Marketing operations (MOps)

Caterina Fake Startup Pinwheel Forced To Change Name After Lawsuit

Flickr co-founder Caterina Fake’s new location-based startup Pinwheel, which is still in private beta, is probably going to be forced to change its name. TechCrunch reported yesterday that a court in New York granted the similarly sounding Pinweel, a mobile photo-sharing site, a preliminary injunction. The central claim was trademark infringement. The main idea here […]

Marketing management

Marketing Day: July 25, 2012

Here’s our daily recap of what happened in online marketing today, as reported on MarTech and other places across the web. From Marketing Land: Pinterest Is Throwing A Summer Party To Build Community It’s no secret that building a community — if it’s done right — can help a business grow by creating loyal customers/users/fans. […]

Performance marketing

Pinterest Is Throwing A Summer Party To Build Community

It’s no secret that building a community — if it’s done right — can help a business grow by creating loyal customers/users/fans. An active, dedicated community was (and is) Yelp’s ticket to success when it launched in 2004, and Google is cloning Yelp’s plan with its own local community efforts more recently. And now Pinterest […]

Performance marketing

Tips For An Effective Twitter Chat

Fourteen years before Twitter had its debut at SxSW,  professor of educational psychology and semiotician Gary Shank wrote a paper titled Abductive Multiloguing: The Semiotics of Navigating the Net, in which he describes the concept of the multilogue: “It is as if everyone who is interested in talking can all jump in at once, but […]

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