Living the agile marketing values: A do’s and don’ts guide

If you’re looking for some actionable ways to live out the agile marketing values in your everyday work life, we’ve put together this handy guide for you to share and discuss with your team.

Value #1: Focusing on customer value and business outcomes over activity and outputs

Do’s:

• Discuss desired outcomes before beginning any work.
• Measure success at early intervals. Did the tactic perform as expected?
• Be willing to pivot and change work that under-performs.
• Double down on high-performing marketing.
• Have team members focus on collaborating to finish all pieces of work (writing, design, etc)  and have it customer-ready.

Don’ts:

• Reward people for output or hours worked.
• Work on things just because they are in the plan.
• Measure teams on the number of stories they did – often less is more!
• Focus on tasks of individual roles.

Many marketers struggle to apply agile marketing in a way that adds value to team members. Learn how to break that pattern in this free e-book, “MarTech’s Guide to agile marketing for teams”.

Click here to download!

Value #2: Delivering value early and often over waiting for perfection

Do’s:

• Think in terms of minimally viable; what’s the simplest version we can get out there that still meets our desired outcome?
• Reduce the number of hand-offs and sign-offs needed to go live.
• See where you can repurpose existing content and images.
• Consider delivering what you have now, but adding the bells and whistles later (maybe your website just needs to be usable, but it can have more functionality later).
• Can a non-expert pitch in and help? Perhaps you don’t need your best designer for some simpler pieces.

Don’ts:

• Get caught up in analysis paralysis.
• Spend too much time with upfront planning.
• Wait until you have the ‘expert’ available if that person is in high demand.
• Have an all or nothing approach to getting work in front of customers.

Catch up on the Agile Marketing Navigator series!

• Aligning on a Guidepoint
• How to hold a successful Brainstorm session
• How to determine the minimally viable launch
• Creating a blueprint
• Building a Marketing Backlog
• The Daily Huddle
• Cycle Planning
• The Team Showcase
• Team Improvement
• Customer Stories
• Story Points
• Work in Progress Limits
• Cycle Time
• Waste Removal
• Partnering
• Teams
• Marketing Owner
• Agile Champion
• Supporting cast
• Practice Lead
• Stakeholder

Value #3: Learning through experiments and data over opinions and conventions

Do’s:

• Allow teams to experiment, even if they may get it wrong the first time.
• Use A/B testing or other methods to learn how customers react.
• Give people time for brainstorming and creative thinking of new ideas.
• Show leaders the data behind a campaign’s performance, and use that to make decisions around future work.

Don’ts:

• Keep doing what you’ve always done without questioning why.
• Overload teams with deliverables or they won’t have time to experiment.
• Be afraid to take risks and be wrong.
• Take on work because a very important person thinks it’s a good idea if it’s not what customers are looking for.

Value #4: Cross-functional collaboration over silos and hierarchies

Do’s:

• Form agile marketing teams with cross-functional skill sets in order to create fully customer-ready marketing initiatives.
• Allow team members to work outside of their job title, rather than only within their specialization.
• Encourage the entire team to be responsible for all aspects of work.

Don’ts:

• Form teams with a lot of external dependencies.
• Wait for the ‘expert’ to do work if it bottlenecks your team.
• Create sub-teams within your team, handing off work from person to person rather than everyone collaborating.

Value #5: Responding to change over following a static plan

Do’s:

• Keep changing your marketing backlog (prioritized list of future work) as you learn more from past campaign performance, customer feedback or market/environmental conditions.
• Create quarterly roadmaps that show your campaign plans, but continually discuss them with stakeholders in real-time and swap things out as change happens.
• Discontinue work that isn’t performing as expected or creating a high degree of customer value, even if it was part of a plan.

Don’ts:

• Use ‘we’re agile’ as an excuse to continually insert new work at the last minute – that will actually hinder your teams’ productivity.
• Spend too much upfront time planning work in great detail, or you may be wasting time.
• Create plans that can never change.

Read my recent article, Living the 5 values of agile marketing and visit the Agile Marketing Manifesto for more in-depth information.