3 steps to get ready for Siri, Alexa and other machine customers
There are more machines with the potential to act as customers than humans on the planet. Here's how to handle them.
Christopher Sladdin is a Senior Principal within Gartner’s Customer Service & Support practice. In his role, Mr. Sladdin works with Heads of Customer Service to develop strategies and execute on key initiatives consistent with the practices of leading Customer Service organizations. His areas of expertise include recruitment and retention strategies for frontline talent and measuring and understanding the customer service experience. He also helps leaders to identify and prioritize CX improvement opportunities.